Support Center

General

  • changing character name

    You can change almost everything about our mysteries, including the character names. Character names are refer...

    Aug 01, 2013 04:29PM MDT
  • Miscellaneous Problems (saving records or accessing parts of the site ...

    Occasionally, users may experience problems on the site that are unusual and not experienced by other users (e...

    Aug 01, 2013 04:29PM MDT
  • Date Formats

    The date formats on our site are driven by the language setting of your browser. If you change the language s...

    Aug 01, 2013 04:29PM MDT
  • Additional Materials / External Files

    Some games come with additional materials or files external to the print kit itself. These files can be acces...

    Aug 01, 2013 04:29PM MDT
  • Can't Access Pre Game or Post Game Site

    In order to acces the pre-game or post-game site you must assign at least one guest to a character and send an...

    Aug 01, 2013 04:29PM MDT
  • Sending Screenshots

    Many times it will help us to troubleshoot your problem if you send us a screenshot. This can be done on any a...

    Aug 01, 2013 04:29PM MDT
  • Can I omit a required character?

    Each game has a storyline that involves multiple characters. Omitting a required character will have a negat...

    Aug 01, 2013 04:29PM MDT
  • Can't Find Large Group Game Invitations

    Currently Host-Party does not provides invitations for our large Group games. Our invitations include costume ...

    Aug 01, 2013 04:29PM MDT
  • Activation Code Not Working

    The printing of Q's on the activation card often looks like an O, so if you are having a hard time with your a...

    Aug 01, 2013 04:29PM MDT
  • How to Host a Murder Mystery Party

    The following video is an excerpt from Kathy Riva's Party Girl show from the Discovery Home channel. In this ...

    Aug 01, 2013 04:29PM MDT

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