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Sending Screenshots

Last Updated: Aug 01, 2013 04:29PM MDT

Many times it will help us to troubleshoot your problem if you send us a screenshot. This can be done on any almost any computer. Just follow the instructions below then attach that to the email that you send us.

Macs

  • To capture the entire screen: Shift+Command+3
  • To capture a selected portion of the screen: Shift+Command+4 turns your mouse cursor into a cross hair. Drag a rectangle around the portion of the screen you want to capture.
  • To capture a window: Shift+Command+4 again turns your mouse cursor into a crosshair. Then press the spacebar, which turns your cursor into a camera icon. Place the camera icon over the window you wish to capture (the selected window will highlight in blue) and then click. Even if the window you’re capturing is partially obscured by another window on top of it, your screen capture will be of the entire unobscured window.

In each case, you’ll hear a camera shutter sound to let you know the screen capture worked. The images you capture will be saved to your Mac’s desktop. On Mac OS 10.6 Snow Leopard, the file is saved as a PNG and named as “Screen shot” followed by the date and time you took the shot. Earlier versions of Mac OS X name screenshots as Picture 1, Picture 2, etc., and save them as either PNGs or PDFs.

Windows

  • To capture the entire screen: press the Print Screen button (possibly labeledPrtScn or something similar, depending on your keyboard). This copies the entire screen onto your computer’s clipboard.
  • To capture the active (frontmost) window: press Alt+Print Screen. Again, this copies the selected window to your computer’s clipboard.
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